How do I register?
Registering for %#Site_Name%# is simple. All you have to do is click the Join Now link on our home page, then fill in the form on our registration page. It only takes a minute or two and then you're ready to play bingo.
Why do you take my credit card details when I register?
The Operator is a company called Cassava Enterprises (Gibraltar) Limited. It is regulated by The Gibraltar Gambling Commissioner. %#Site_Name%# is a brand promoted by Cashcade Limited - a UK based marketing company.
Do I have to spend ages downloading lots of software?
Absolutely not! %#Site_Name%# is a non-download bingo game, so you're ready to get straight into the action as soon as you have registered. Just click the Play Now link at the top of any page on the site to enter the game. The only requirement is that you have at least Flash version 8 or above to run the game software. If you do not, you must download if first from the Flash website here.
How Do I Log In?
You can log in to your account at %#Site_Name%# through the log in box at the top of every page on the site. You must be logged in to deposit money, withdraw funds, edit your details, or play the games.
I have forgotten my alias or password, what should I do?
Don't worry if you have forgotten your alias or password. Simply click on the ‘Forgotten Your Password?' link at the top of every page or click here to request your password
If you're still having trouble, please contact our customer services team.
Can I use a Mac or a PC?
You can run the %#Site_Name%# game on either a Mac or a PC. And you don't require a super powerful computer to play the game. It will run on the average home computer. Put it this way, if you can surf the net, you should have no problems playing at %#Site_Name%#. We do recommend that for a better gaming experience you play through a broadband connection.
Banking, Deposits and Withdrawals
What payment methods do you accept?
At %#Site_Name%# we accept most payment methods including Visa Credit Cards, Visa Debit, Visa Electron, Mastercard, Maestro, Neteller, Ukash, PaySafe.
How do I deposit money into my account?
Making a deposit into your %#Site_Name%# account is simple. Once you have registered, just click on "Deposit Now" on the My Account page of the site. Bridgend is the name of our payment system. Whenever you choose to do anything with your account the Bridgend window will open Simply choose what you want to do from the menu on the left of the Bridgend screen and then follow the instructions.
What is the minimum amount I can deposit?
You can deposit as little as £5 at one time. But please remember that you will not receive a deposit bonus on any deposits of less than £10.
Can I set myself personal limits on the amount that I can deposit and withdraw?
Every player has deposit and withdrawal limits set on their account. The default monthly deposit limits set when you join are;
Default withdrawal limits are set at;
You can change your deposit and withdraw limits by contacting our Customer Support team.
How will my transactions appear on my bank or credit card?
Your deposits and withdrawals will be listed on your bank statement under the title Cassava Ltd.
What is the minimum amount I can withdraw?
The minimum amount you can withdraw from your Bingo account is 30.
Can I withdraw money won with my free welcome bonus?
Any winnings that result from purchases of bingo cards with a Free cash sign up offer may be redeemed for cash by providing debit / credit card details, subject to a minimum amount of £30 and if the players Bingo Account has previously been funded with a cash deposit. The Free cash sign up bonus cannot be cashed out at any time.
I have made a withdrawal, when will the money be in my bank account or on my credit card?
It takes up to 8 working days for funds to appear in your account. All withdrawal transactions are processed by Cassava Enterprises (Gibraltar) Limited within 2-3 working days from your oringinal request. However your bank or credit card company may take up to 5 working days from then to complete the process.
We will allocate withdrawals to cards used on your account so as to cover expenditure on those cards across the life of the account.
Brigend & Cassava reserve the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.
Can I self exclude?
If at anytime during your play you feel that you are spending too much then we kindly request that you either reduce your limits or suspend your account. Should you wish to suspend your account then please contact our Customer Support team stating the amount of time you would like your account closed for. We aim to deal with your request within 48 hours but cannot guarantee this. As soon as your account is closed you will receive a reply. Please note that we will not be held responsible for your actions while your account remains open.
How can I contact the support team?
The %#Site_Name%# Customer Support Team is available to answer any questions you may have about your account or the game. Click here to contact our Customer Support team
Is it legal to play bingo online?
%#Site_Name%# is licensed and regulated to offer online gaming services under the laws of Gibraltar through Cassava Enterprises (Gibraltar). We adhere to their strict regulations on fair play and prize payouts. We only accept players from regions where it is legal to partake in online gaming. We do not accept players from the US.
Will my personal details be safe?
We take our responsibilities towards our players' security very seriously and we use the latest technologies to ensure that your banking and personal details are safe with us. This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted. This makes it impossible for people to crack this code and gain access to your confidential details.
Will you pass my details on to any third parties?
No, %#Site_Name%# does not pass your details on to any third parties.
Can I be sure the games are fair?
To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure random results. Whether it's the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by %#Site_Name%#.
Can I play any other games?
Yes, we offer a variety of instant win and casino games at %#Site_Name%# and you can play them all using your %#Site_Name%# username and password. Just log in and open the game, then choose from our Instant Win, Slots and Table Games buttons, or the Feature Games area in the top right of the game.