Got a Question? Check out our FAQs
How do I register?
Registering for Foxy Bingo is simple. All you have to do is click the ‘Join Now’ link on our home page, and then complete the form on our registration page. It only takes a minute or two… then you're ready to play bingo.
Can I register without inputting my credit card details?
Yes, you can register without submitting you credit card details.
Why do you take my credit card details when I sign up?
We do this because we need to verify your identity and make sure you are who you say you are. We won’t take any money from your card unless you later decide to deposit funds with us. Your winnings will be sent back to the card that you use the most. You can only request for funds to be sent to a different card once all of the current payouts have finished being processed.
Why might I need to provide a picture ID within 72 hours of registering?
To comply with UK regulations, all registered players must verify that they are of legal age. We may request proof of your age at any stage, to verify that you are Legally of Age or older. If your age is not verified by us within 72 hours of your first deposit, your account will be frozen and no further gambling will be permitted until we have successfully verified your age. You can find more information on the ID verification process in our T&Cs .
Can I change my alias after registration?
Yes, you can change your alias at any time by contacting our Customer Support Team.
I’m unable to register – I’m told my details are already registered.
Please be advised that as per our T&Cs only one account per person is permitted. If you receive a message that your card details are already registered, it would mean that you already have an existing account on our website. In case you do not remember your login details, please contact our Customer Support Team.
How long until I can play after I have registered?
Once you complete the registration, you can log in to your account through the login box at the top of your screen and start playing immediately!
How do I log in?
You can log in to your account at Foxy Bingo through the log in box at the top of every page on the site. You must be logged in to deposit money, withdraw funds, edit your details, or play the games.
I’m trying to log in but am being told my account is locked. What do I do?
Please contact our Customer Support Team who will be able to help and provide you with further information.
I have forgotten what email address I used to register. How do I recover my password?
Please contact our Customer Support Team who will be able to assist you further with the password reset.
What shall I do if I have forgotten my alias or password?
Don't worry if you have forgotten your alias or password. Simply click on the ‘Forgotten Your Password?' link at the top of every page or click here to request your password. If you're still having trouble, please contact our Customer Support Team.
I need to update my payment method. How do I do that?
You can do this via the cashier once logged in. If you are still having difficulty updating your registered payment methods please contact our Customer Support Team who will be able to assist you further with this.
How do I close/delete my account?
Should you wish to suspend your account then please contact our Customer Support Team.
My account was closed/deleted. How do I start playing again?
Should you wish to re-open your account then please contact our Customer Support Team.
Can I self-exclude?
Foxy Bingo wants to help our players to understand responsible gaming behaviour and provide an environment dedicated to preventing compulsive usage. So, if at any point during your play you feel concerned about your gambling or you’re spending too much, please ensure you take one or more of the following actions:
- Reduce your limits
You can set your own daily, weekly and monthly deposit limits on the site. Simply call our Customer Support Team and a representative will help you set your personal limits. Support is available 7 days a week.
- Self-Exclusion / Suspend your account
If you think you need a break from playing on our site, we offer you the opportunity to self-exclude or suspend your account. You can request a self-exclusion period or "take a break" period by calling 0800 279 4591 at any time. The line is available from 6am to 11pm, 7 days a week. Please make sure you let our team know the amount of time you would like to self-exclude for / your account closed for. We will try to deal with your request within 48 hours but cannot guarantee this. Once your account is closed you’ll receive a confirmation. Please be aware that we cannot be held responsible for your actions whilst your account remains open.
- Seek Help
If you need help, keep in mind that you always have someone to talk to! You are not alone. There are numerous organisations that offer help to players struggling with gambling related problems:
GamCare : GamCare is a registered charity which provides information, advice and counselling to anyone who suffers from a gambling problem. If you wish to contact GamCare you can call a free phone number on 0808 8020 133 (between the hours of 8am to midnight, 7 days a week). In addition you can visit the GamCare Website at www.gamcare.org.uk
For apps published in the UK
T 0808 8020 133
For apps published in Ireland
T 1800 753 753
How long does it take to start playing again after re-opening my account?
As soon as your account is re-opened by our Customer Support Team, you can start playing on our games instantly. If you are coming to the end of a ‘cooling-off’ or ‘self-exclusion’ period, the account re-activation process takes 24 hours.
Deposits / bonuses & free spins / withdrawals
How do I deposit money into my account?
What is the minimum amount I can deposit?
You can deposit as little as £10 at one time.
Can I set myself personal limits on the amount that I can deposit?
Every player has default deposit and withdrawal limits set on their account.
Default deposit limits set when you join are:
You can change your deposit limits within the cashier or by contacting our Customer Support Team.
How will my transactions appear on my bank or credit card statement?
Your deposits and withdrawals will be listed on your bank statement under the title Cassava Ltd.
What is the minimum amount I can withdraw?
You can withdraw as little as £10 at one time.
What welcome bonus do you offer?
This will depend upon which welcome offer is running at the time. We have a variety of offers that run at different times so please refer to our home page / welcome offer promotion.
Can I withdraw money won with my free welcome bonus?
Any winnings that result from purchases of bingo cards with a free cash sign up offer may be redeemed for cash by providing debit / credit card details, (subject to a minimum amount of £10 and if the players Bingo Account has previously been funded with a cash deposit). The free cash sign up bonus cannot be cashed out at any time.
I have made a withdrawal, when will the money be in my bank account or on my credit card?
It takes up to 8 working days for funds to appear in your account. All withdrawal transactions are processed by Cassava Enterprises (Gibraltar) Limited within 2-3 working days from your original request. However, your bank or Credit Card Company may take up to 5 working days from then to complete the process.
We will allocate withdrawals to cards used on your account so as to cover expenditure on those cards across the life of the account.
Brigend & Cassava reserve the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.
I used to receive a deposit bonus. Why do I not get that anymore?
The 50% bingo reload bonus promotion was discontinued in February (Tuesday 14th February 2017). This has enabled us to offer some bigger, better and more regular deposit bonuses. Don’t forget to regularly check the ‘Promotions’ section of our web site as well as keeping an eye on your Inbox for any special offers we might send you exclusively.
I have just changed my deposit limits on my account. How long does it take for these changes to take effect?
Increasing your Deposit limits will take effect after a minimum of 24 hours. Decreasing your limits will take effect immediately. Please note you can only change your limits 3x per month.
I’ve made a deposit but something’s gone wrong. / I’ve made a deposit but the money is not showing up in my account.
Please be advised that if the Deposit transaction has failed for some reason, you will be charged the deposit amount. If you believe that you’ve been charged for a failed transaction, send us a copy of the bank statement so that our Transactions Team can investigate the issue.
I have won free spins/money. When will this be credited to my account?
There are many ways that players can win free spins whether through social media competitions or from various promotions. It is always stated in the T&Cs of the promotion in question when the crediting will happen. Alternatively, if you are playing the EAW game, crediting should happen automatically – approximately in an hour.
If you have any issues whatsoever claiming your free spins across any form of promotion or competition, please contact Customer Support Team and provide them with the following information: the competition/promotion name, your alias and a screenshot. They will then be able to verify whether the prize has been credited and also assist if it has not.
I’ve won £xxx money but why is it not converting into real money.
Please be reminded that Bonus winnings are only converted into Real Cash once you manage to complete the applicable wagering requirements. Every bonus you receive will have its own wagering requirements - so if you wish to check how much you have wagered and how much is left, please contact our Customer Support Team.
Is there a fee for requesting a withdrawal?
No, we don’t charge any withdrawal fees on our website.
I am unable to withdraw money. Why?
In order to request a withdrawal, you must have at least £10 available in your Real Cash balance. Please note that Bonus Funds are non-withdrawable. Bonus Funds can turn into Real cash once the applicable wagering requirements are met.
Do I pay taxes over my winnings?
This will differ per person and you will need to check with the respective authorities in your country.
Can I set myself limits? (i.e. loss limits or wagering limits) How do I do this?
Through the Cashier, you can either view, increase or decrease your daily, weekly or monthly deposit limits. If you require any further assistance, you can contact our Customer Support Team.
What are the wagering requirements on FB?
There are varying wagering requirements depending on the promotion. Please check the full T&Cs for more information.
Do all games count towards the wagering requirements?
Please check the list of contributions for each individual game type available in the Bonus Policy section on our T&C’s page.
Will my personal details be safe?
We take the responsibility of our players' security very seriously. Therefore, we ensure that your banking and personal details are safe by using the latest technology. Any sensitive data is encrypted before it is sent between you and our servers. This security makes it impossible for someone to crack it and gain access to your confidential details.
Will my details be passed onto any third parties?
No, we do not pass your details on to any third parties.
How can I see my transaction history?
You have to log in to your account on a desktop computer or laptop and click on My Account. From there, go to Transaction History and look at the records for the selected date.
What payment methods do you accept?
At Foxy Bingo we accept most payment methods including Visa Credit Cards, Visa Debit, Visa Electron, Mastercard, Entropay, PaySafe.
Software & technical queries
What Software do I need to download?
Foxy Bingo is a non-download bingo game, so you're ready to get straight into the action as soon as you have registered. Just click the Play Now link at the top of any page on the site to enter the game. The only requirement is that you have at least Flash version 8 or above to run the game software. If you do not, you must download if first from the Flash website here.
Does Foxy Bingo run on a Mac or a PC?
You can run the Foxy Bingo game on either a Mac or a PC. And you don't require a super powerful computer to play the game. It will run on the average home computer. Put it this way, if you can surf the net, you should have no problems playing at Foxy Bingo. We do recommend that for a better gaming experience you play through a broadband connection.
Can I play on any phone?
Please be advised that not all mobile devices are fully compatible with our games but we aim to support the most commonly used ones. If you are having technical issues playing on your mobile device, please let us know what model it is and we will see if it is compatible by checking our list of supported devices.
Can I play the same games on desktop / app / mobile?
Our Bingo and Casino games run on both desktop and mobile. There is a small number of Casino games that are designed solely for mobile devices and you won’t find them on the desktop version.
My promotions are not showing. What should I do?
Firstly, try deleting your Browsing History, Cache and Cookies and then try again. If this does not help, you might have to change your browser. Should the issue persist, please contact our Customer Support Team who will investigate the matter further.
Firstly, you might need to delete the app from your device and reinstall it again from the App store/Google Play store. If the issue persists, try to access our website through your mobile browser. If you are an iOS user, we recommend the Safari browser. For any other operating systems, we recommend the Chrome browser. Should the issue persist, please contact our Customer Support Team who will look into your issue further.
I get a blank page when logging into the app/mobile page
First try restarting your mobile application. You might need to delete it from your device and install it again from the App store/Google Play store. If the issue persists, try to access our website through your mobile browser. If you are an iOS user, Safari is the recommended browser. For any other operating systems, please use the Chrome browser. Should the issue persist, please contact our Customer Support Team who will be able to look into the matter.
I get an error page when trying to play XXX game.
Please contact our Customer Support Team with a screenshot of the error and they will be able to assist you further.
I have logged in but nothing is happening. What should I do?
Most probably you are experiencing a browser issue. We suggest you try logging in to our website via a different browser. Alternatively, you can also try and log in on another device. If the issue persists, please send a screenshot of the page to our Customer Support Team.
I got kicked out of a game, what happens with my winnings up to date?
Unfortunately, communication problems over the internet may cause sudden disconnections. If you get disconnected and the game play continued, then don’t worry, we will update your balance with your winnings, should you have won. If a game is stuck, please screenshot and send it to customer services.
The games are very slow. Why and what can I do?
Please note that you might have a slow network speed or slow device performance. However, please make sure that your browser is updated to its latest version. You can also try with a different browser. If you play on a mobile device, please delete our app and install it again.
Who is the contract with?
Our Operator is a company called Cassava Enterprises (Gibraltar) Limited and is regulated by The Gibraltar Gambling Commissioner. We are promoted by Cashcade Limited - a UK based marketing company.
Can I be sure the games are fair?
The integrity of our games is ensured by the use of a Random Number Generator (RNG), this makes sure that all the results are random results. In each event a Random Number Generator is used to make sure the outcome is random, it doesn’t matter if it’s the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the roulette wheel. Our system has been thoroughly tested by running millions of rounds and examining the results.
How can I tell whether an email I received from Foxy Bingo is legitimate?
Please be advised that every promotional e-mail that we send out has our logo and references to our official website. If you ever have doubts over the legitimacy of the e-mail that you have received, please forward it to our Customer Support Team who will be able to confirm this for you. Our e-mail address is email@example.com.
How do I unsubscribe from your newsletters / SMS / phone calls?
You can change your subscription preference when you log in to your account via on any device and click on ‘My Account’. Alternatively please contact our Customer Support Team.
Is it legal to play online bingo at Foxy Bingo?
This site is licensed and regulated to offer online gaming services under the laws of Gibraltar through Cassava Enterprises (Gibraltar). We adhere to strict regulations on prize payouts and fair play. Players are only accepted from regions where it is legal to take part in online gaming. Therefore, we don’t accept players from the US.
Can I play any other games at Foxy Bingo?
Yes, there are a variety of instant win and casino games for you to play, all using the same login details. All you have to do is make sure your account is funded, find an instant win, table game or slot you like the look of, open the window and start playing – it’s just that easy.